Your rights
Withdraw from an order
The information and terms below apply to direct purchases of digital content on 22routes.
Last updated:
Function status
The form’s availability is shown below. When active, you review your request before confirming it; a dated acknowledgment is recorded and emailed. This acknowledgment does not approve a refund. You can also use the model form or send a clear statement to the seller’s contact.
Contact: contact@22routes.com. For an existing Etsy order, contact 22routes through the Etsy shop’s messaging service with your order details.
When the right remains available
You normally have 14 days from conclusion of the contract to withdraw without giving a reason. For paid digital content supplied without a physical medium, that right is lost when supply starts with your prior express consent, your acknowledgement of that loss and the required confirmation on a durable medium. Accepting general terms or paying is not sufficient. Your statutory guarantee rights remain unaffected.
If the right remains available, use “Withdraw from this contract” at https://22routes.com/withdrawal/, the model form, or any clear statement emailed to contact@22routes.com or mailed to Clervie Fournier, 22 rue du Docteur Laennec, 56300 Pontivy, France. Valid withdrawal requests result in a refund of the sums due within 14 days of notification, using the original payment method unless you expressly agree to another method at no cost.
The free online function is available throughout the open withdrawal period, under “Withdraw from this contract”. It allows you to give your first and last name, identify the contract and choose the email address for the acknowledgement, then confirm withdrawal. A durable acknowledgement includes your statement, its date and time. You may still report a conformity issue after the right of withdrawal is lost.
Model form
To Clervie Fournier, 22 rue du Docteur Laennec, 56300 Pontivy, France, contact@22routes.com: I give notice that I withdraw from my contract for [product and order reference], ordered on [date]. Consumer’s name: […] Consumer’s address: […] Date: […] Signature: […] only if the form is sent on paper.
Withdraw from this contract
Form unavailable. No request has been submitted.
Review before confirming
- Name
- Order or contract reference
- Email address
By confirming, I give notice that I withdraw from the contract relating to the order identified above.
Your request will be recorded and reviewed. Receipt does not mean a refund has been approved.
Your request has been received
- Receipt reference
- Received date and time (UTC)
Your request has been recorded and will be reviewed manually. This acknowledgment confirms receipt only, not the order’s eligibility or a refund. No automatic refund has been made.
Save my acknowledgment (.txt)Contact
Email us at contact@22routes.com. For an Etsy order, message the 22routes Etsy shop with your order number.